OwnPBX documentation

Set up extensions, connect phones, route numbers, add SIP trunks, build AI voice agents and use the API.

Getting started

Getting started — Sign in, find your way around the console, and get your first call working.
Extensions — Create the internal numbers your team uses to make and receive calls.
Connect phones and softphones — Settings for desk phones and softphone apps, and how agents take calls in the browser.

Calls & routing

Phone numbers — Route incoming calls on your numbers to extensions, IVRs, ring groups or queues.
IVR, ring groups and queues — Build menus for callers, ring teams together, and queue callers for agents.
Business hours, voicemail and forwarding — Handle calls outside working hours, collect voicemail, and forward calls.
Bring your own carrier — Connect your existing SIP carrier or phone numbers to OwnPBX.

AI voice agents

AI voice agents — Create an AI agent that answers or makes calls in English, Hindi and Hinglish.

Monitoring & billing

Reports and wallboards — Track call volume, agent activity and individual calls.
Billing and balance — See your rates, top up your balance and follow your charges.

Developers

API and webhooks — Automate OwnPBX: manage extensions, fetch call records, start calls and receive call events.

Help

Troubleshooting — Fixes for the most common problems.