Billing and balance

See your rates, top up your balance and follow your charges.

My Account & Billing

PBX → My Account & Billing shows your plan, your balance, Your Rates, your top-up requests, and Account Activity — every charge and top-up, page by page.

The My Account and Billing page showing the current plan, wallet balance and top-up requests
Your plan, balance and account activity in one place.

How calls are charged

  • Only connected calls are charged. Unanswered and rejected calls are free.
  • Calls are billed in pulses shown on Your Rates — for example 60/6 means the first minute is charged in full, then every 6 seconds after that.
  • On prepaid plans the cost is deducted from your balance as each call ends, and appears against the call in Call Records.
  • On plans with included minutes, calls stop once the minutes are used up.

Top up your balance

  1. Open My Account & Billing and use Request Balance Top-up.
  2. Enter the amount and submit.
  3. Track the request under My Top-up Requests; the balance updates once it's approved.