Phone numbers

Route incoming calls on your numbers to extensions, IVRs, ring groups or queues.

Route a number

Go to PBX → DID Numbers.
Edit the number and choose where calls should go.
Save. New calls follow the route immediately.

Destination	Use it when
Extension	Calls should ring one person.
IVR Menu	Callers should choose an option, e.g. press 1 for Sales.
Ring Group	Several phones should ring together or in order.
Call Queue	Callers should wait in line for the next available agent.

The DID Numbers page showing each number and where incoming calls to it are sent — Each number and where its incoming calls go.

Getting numbers

Numbers can be allocated to you by OwnPBX, or you can use numbers from your own carrier (see Bring your own carrier). Some numbers need identity or business documents before they can be activated under Indian telecom rules — we'll let you know what's required.