Reports and wallboards

Track call volume, agent activity and individual calls.

Analytics

PBX → Analytics has a tab for each report, all using the date range at the top:

Tab	Shows
Summary	Total, answered and missed calls, answer rate (ASR), average call length (ACD), cost, trends, busiest hours, and why calls failed.
Agent Performance	Calls and talk time per agent.
Login / Logout, Break Time	When agents signed in and how long breaks lasted.
Agent Wallboard	Live status of every agent — on call, available, on break — with how long they've been in that state. Use TV mode for a wall display.
Queue Wallboard	Callers waiting, agents ready, and today's answered and abandoned calls per queue.
Call Journey	Pick any call to see each step it took — number, menu, queue, who answered and how it ended.

The analytics summary with total calls, answered, answer seizure ratio, talk minutes and call volume charts — Analytics summary: volume, answer rate, talk time and what each call cost.

The agent wallboard showing each agent's state, time in state, occupancy and calls handled today — The agent wallboard, for watching the floor live.

Call records and live calls

Call Records (CDR): every call with its cost. Filter by date, direction and answered or unanswered, and export to CSV.
Live Calls: calls in progress right now.
Recordings: listen to or download recorded calls.

The call records page listing calls with time, direction, from, to, talk time and result — Call records: every call with its result, searchable and exportable.

How "answered" is counted

A call counts as answered when it was connected and carried audio. Missed calls are inbound calls nobody answered; outbound calls that never connected are shown separately as failed.