Troubleshooting

My phone won't register

• Check the Domain is your account's SIP domain and the Server / Outbound proxy is console.ownpbx.in. Swapping these is the most common mistake.
• Check the username is the extension number and the password is its SIP Password.
• Use port 5060 over UDP.
• If it worked before and suddenly everything on your network stopped, your address may have been blocked after repeated failed sign-ins. Email ops@ownpbx.in with your public IP.

Outgoing calls fail

• Check your balance or included minutes in My Account & Billing.
• Check the number format — include the country code, e.g. 91 for India.
• If you use your own carrier, confirm with them that calls from our server are allowed and your caller ID is valid on their network.
• Look up the call in Analytics → Call Journey to see where it stopped.

The AI agent doesn't answer

• Make sure the phone number is assigned to the agent and the agent is enabled.
• Check your plan includes AI agents — the AI Agent workspace only appears when it does.
• Review the call under Conversations to see how far it got.

Contact support

Email ops@ownpbx.in with your account name, the number or extension involved, and the time of the call. That lets us find it quickly.