Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel at any time by writing to ops@ownpbx.in from your registered email address. Cancellation takes effect at the end of your current billing period, and the service stays available until then.

There is no charge for cancelling.

2. Subscription fees

Subscription fees are paid in advance and are not refunded for a billing period that has already started, including partially used periods, except in the cases listed in section 4.

3. Prepaid balance and usage

• Wallet balance is used to pay for calls and usage and is not transferable to another account.
• Charges for calls and other usage that has already taken place are not refundable.
• Unused wallet balance is not refunded when an account is closed, except in the cases listed in section 4.
• One-time charges such as phone number setup or porting are not refundable once the work has been carried out.

4. When we do refund

• You were charged more than once for the same order.
• Your payment was deducted but the order failed and the service was never activated.
• You were billed incorrectly because of an error on our side.
• We are unable to activate a service you paid for.

Raise a refund request with ops@ownpbx.in within 7 days of the charge, including your registered email and the payment reference.

5. How refunds are paid

Approved refunds are made to the original payment method within 7–10 business days of approval. The time for the amount to reflect in your account depends on your bank or payment provider.

6. Free trials

Free trials are not charged. If a trial requires payment details, you will not be charged unless you choose a paid plan.