Terms of Service

1. The service

OwnPBX provides cloud PBX features (extensions, IVR, queues, call recording, reporting), connectivity to the public telephone network through our carrier partners or your own carrier ("bring your own carrier"), and AI voice agents that can answer and place calls. Features depend on the plan you choose.

2. Your account

• You must be at least 18 and authorised to act for the business you register.
• Provide accurate information, including any identity or business documents required to allocate phone numbers under Indian telecom rules.
• Keep passwords, API keys and SIP credentials confidential. You are responsible for all activity and charges on your account, including calls made with compromised credentials.

3. Acceptable use

You must not use the service to:

• make unsolicited commercial calls in breach of the TRAI Telecom Commercial Communications Customer Preference Regulations, including calling numbers registered on the National Customer Preference Register without a valid basis;
• spoof or misrepresent caller ID, or impersonate any person or organisation;
• carry out fraud, scams, harassment or threats, or any unlawful activity;
• record calls or deploy AI agents without the notice and consent the law requires;
• generate artificial traffic, bypass billing, or resell the service without a reseller agreement; or
• attack, probe or overload the platform or other customers' accounts.

We may suspend accounts or block traffic immediately where we reasonably suspect misuse, and report it to authorities where required.

4. Emergency calls

OwnPBX does not support calls to emergency services, including 112, 100, 101, 102 and 108. Keep an alternative way to reach emergency services at all times.

5. AI agents

AI agents generate responses automatically and can make mistakes. You are responsible for the instructions and knowledge you give them, for reviewing how they perform, and for the commitments made to your callers.

Do not use AI agents to give medical, legal or financial advice that requires a qualified professional, or to make claims about products that you could not lawfully make yourself.

6. Fees and payment

• Subscription fees are billed in advance for each billing period. Call usage is charged at the rates for your plan and, on prepaid plans, deducted from your wallet balance as calls are made.
• Prices are shown exclusive of GST unless stated otherwise; applicable taxes are added to invoices.
• If your balance runs out or a payment fails, outgoing calls or the account may be restricted until it is settled.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.

Refunds and cancellations are covered by our Refund & Cancellation Policy.

7. Phone numbers

Numbers allocated to you remain subject to carrier and regulatory rules. They may need to be withdrawn if required by a carrier or regulator, or if your account is closed or unpaid. Number porting is subject to carrier approval.

8. Availability

We work to keep the service running reliably, but it depends on internet connectivity and third-party carriers and providers outside our control. The service is provided on an "as available" basis without a guaranteed uptime, unless a separate written service level agreement applies.

We may carry out maintenance, preferably at low-traffic times, and will give notice of planned downtime where practical.

9. Your data

You own your call recordings, transcripts, contacts and configuration. You permit us to process them only to provide, secure and support the service, as described in our Privacy Policy. You can export your data before closing your account.

10. Suspension and termination

You can cancel at any time as described in the Refund & Cancellation Policy. We may suspend or terminate the service for non-payment, breach of these terms or misuse, or where required by law. On termination, access ends and data is deleted after a reasonable period unless the law requires us to keep it.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits or revenue, missed calls, or losses caused by carriers, AI providers or events beyond our reasonable control.

Our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the event giving rise to the claim.

12. Indemnity

You will compensate us for claims, penalties and costs arising from your breach of these terms or from your unlawful use of the service, including your calls and your AI agents' conversations.

13. Governing law

These terms are governed by the laws of India. Courts having jurisdiction over the registered office of Oneway Networks Technology Pvt. Ltd. have exclusive jurisdiction over any dispute.

14. Trademarks

OwnPBX™ and the OwnPBX logo are trademarks of Oneway Networks Technology Pvt. Ltd.. You may not use them without our written permission, except to refer to the service as it is.

15. Changes and contact

We may update these terms and will notify customers of material changes in advance. Questions: ops@ownpbx.in.